Processing Appointment Requests
Receiving Requests
When a customer submits an appointment request, you will receive an email notification. The request appears in the calendar with a special status.
Options for Requests
- Confirm: The request becomes a binding appointment
- Decline: The request is cancelled, the time slot becomes available again
- Reschedule: Suggest an alternative time to the customer
Best Practices
- Respond quickly: Customers expect timely responses
- Provide a reason: Briefly explain why when declining
- Offer alternatives: Suggest specific times when rescheduling
Automatic Decline
You can configure requests to be automatically declined after a certain period if you do not respond.