Terms of Use

timum GmbH as the contracting party is referred to below simply as timum.

These Terms of Use govern how timum's services are provided and how they may be used by users who offer appointments for booking.

In timum, the scheduling of appointments for a bookable resource is billed according to the "parking meter" principle. This means that bookable resources can be activated by users, whereby a ticket is charged for each activation. The term of the appointment booking for a resource is limited and can be extended with an additional ticket.

Prices for activation tickets, usage plans and resource packages can be found in the currently valid price list at www.timum.de.

User group

timum is a software solution offered explicitly to professional users and companies.

Definitions

Resource

Resources are bookable objects or subjects. A resource has its own calendar. In some industries, industry-specific terms are sometimes used in timum instead of "resource". In the real estate industry, for example, resources are called "properties".

Active resource

An active resource is open for the entry of appointments by providers and the booking of appointments by customers, as long as the booked active period has not expired.

Active period

The active period is the term or duration for which an activated object is active according to a single billing unit.

Appointments that have already been arranged or entered remain accessible even after the active period has expired. They can still be cancelled, rescheduled or deleted.

Resource activation (object activation)

Resource activation is, on the one hand, the process or action of a user that results in a specific resource being opened for appointment entry and booking. A resource activation is at the same time the event according to which usage-based fees are billed. In addition, resource activations are the unit for

1. the number of resources activated in a billing period
2. the number of activations of individual resources still possible within the budget of a monthly or volume plan (prepaid plan).

Activation tickets

Activation tickets are the internal currency in timum. They are used to activate a resource for appointment booking. Usage plans can include a quota of inclusive activation tickets. If a usage plan for an account is renewed after the plan term has expired, the quota of activation tickets specified in the plan is credited to the account again with each renewal. Activation tickets not used during the term generally expire at the end of the term, even in the event of renewal.

Usage plans

Evaluation – trial period

During the trial period, any number of properties and viewing appointments can be created and all functions can be tested. The duration of the trial period corresponds to the respective current plan and price list.

No automatic contractual relationship follows the expiry of this period. For continued use of the software service after the evaluation, the following options are available: activation of the Explorer plan by providing a billing address, or booking a monthly, annual or volume package.

Explorer (timum Basic)

The Explorer plan offers the possibility of exploring and testing timum over a longer period. The reduced range of functions for personal use or entry-level needs provides basic automation of appointment coordination.

Pay-as-you-go plans

In pay-as-you-go plans, including Explorer, no basic fees are charged. Only resources that are actually activated (activation tickets) are billed. The full amount for the activation ticket is due as soon as a resource is activated and cannot be refunded if it is not used.

Monthly plans

Monthly contracts have a term until the end of the current month and are automatically extended by 1 month at a time, unless they have been cancelled in due time.

Monthly plans with an inclusive quota of activation tickets allow the number of activation tickets included in the booked plan to be used to activate resources within a month. Resources activated beyond the inclusive quota are billed according to the price for additionally activated individual calendars of the respective plan. If the respective plan does not contain a specific price for additional activations, the price of the pay-as-you-go plan applies.

Annual plans

Annual plans have a term of one or more years and are automatically extended at the end of the term of the booked plan by the plan term defined in accordance with the plan.

Annual plans with an inclusive quota of activation tickets allow the number of activation tickets included in the booked plan to be used to activate resources during the term. Resources activated beyond the inclusive quota are billed according to the price for additionally activated individual calendars of the respective plan. If the respective plan does not contain a specific price for additional activations, the price of the pay-as-you-go plan applies.

Annual flat rate

An annual flat rate is available for users with a larger, predictable usage volume. With regard to conditions and details, we prepare offers tailored to the specific requirements.

Prepaid volume packages

Prepaid packages are credits of object-calendar-months purchased in advance. They have no term and therefore do not renew. The credits can be used at any time and are valid until they have been used up and for as long as the respective usage plan is offered. If the usage plan is no longer offered, there is a right to offset against another usage plan. Changes and further developments of the product and services do not give rise to any claim for a refund.

Once the quota of activatable resources has been used up, further activation tickets used are billed according to the currently valid prices of the pay-as-you-go plan.

timum Planer

The Planer version is the compact variant of timum with a reduced range of features.

This usage plan is offered, among other things, in cooperation with integration partners as a plugin in their portals or software.

Contract term and cancellation

Contract term

Monthly and annual plans each apply until the end of the term agreed in accordance with the booked plan and are automatically extended by the same period unless cancelled in due time (see section Cancellation).

Cancellation

Monthly plans can be cancelled with a notice period of 24 hours to the end of the current (astronomical) calendar month.

Annual plans can be cancelled with a notice period of 1 month to the end of the current billing period.

Cancellation can be made informally by e-mail to one of the following addresses: support [at] timum.de | billing [at] timum.de | rechnung [at] timum.de

In principle, we accept any timely cancellation that reaches a member of the support or accounting team by e-mail.

After cancellation of a term plan, timum's service remains available under the pay-as-you-go plan, provided the provider account has not been blocked due to late payment.

Payment and billing

Billing

Monthly payment plans are billed in advance for the current month upon conclusion of the contract and subsequently at the beginning of each calendar month or on the day of the month corresponding to the day of the conclusion of the contract.

For all plans, the number of resource activations made that exceeds the quota of activation tickets included in the plan during the plan term is shown and invoiced in the following month's invoice.

Plans with a term of one or more years are invoiced in advance for the term of the respective plan upon conclusion of the contract. After the current term has expired, the contract is extended by the term of the booked plan and is due for payment at the time of the respective extension.

Payment

timum's services can generally be paid for using the following payment methods. The possible payment methods may be restricted or supplemented depending on the booked plan or an integration cooperation with other software systems.

1. Bank transfer
2. SEPA direct debit
3. Visa or Mastercard via Stripe
   Stripe Payments Europe, Limited (SPEL), 3 Dublin Landings, North Wall Quay, Dublin 1, D01 C4E0, Ireland.
   All data required for payment processing is used by Stripe and timum exclusively for carrying out billing and payments and is transmitted securely using the "SSL" procedure. Stripe is PCI DSS certified. Stripe may transfer, process and store personal data outside the EU. In doing so, Stripe is certified under the EU-US Data Privacy Framework.
4. Mangopay (in the onOffice Marketplace)

Payment term and blocking

The payment term is 10 days after invoicing, unless otherwise agreed. If payment for monthly and prepaid plans has not been received within 10 days, timum reserves the right to bill triggered activation tickets for the activation of resources according to the currently valid prices of the pay-as-you-go plan.

timum reserves the right to block access to provider accounts if invoices have not been paid or no valid payment data has been provided, e.g. the validity of credit cards has expired or invoices cannot be delivered to the specified e-mail address.

Limitation of liability

timum is not liable for damages resulting from appointments that do not take place, even if a malfunction of the system was the cause (e.g. incorrect or non-transmitted address).

timum is not liable for damages if the service is unavailable. It is recommended to synchronize appointments to other calendars using the ics sync function provided, in order to have offline access to the appointments as well.

Dispute resolution

For the alternative out-of-court settlement of disputes regarding purchase and service contracts concluded online between consumers and companies, the European Commission has set up a European online dispute resolution platform, which can be reached here: https://ec.europa.eu/odr/.

However, we do not participate in a dispute resolution procedure before this consumer arbitration body.