Request vs. Direct Booking
Two Booking Modes
| Mode | Description | Suitable for |
|---|---|---|
| Direct booking | Customer books immediately, appointment is confirmed | High efficiency, little coordination needed |
| Request | Customer sends a request, you confirm | More control, pre-qualify if needed |
Direct Booking
With direct booking, the customer selects a time slot and immediately receives a confirmation. The appointment is bindingly booked.
Advantages
- Maximum efficiency: No manual confirmation required
- Fast conversion: Customer receives their appointment immediately
- 24/7 booking: Works outside of business hours as well
Appointment Requests
With appointment requests, the customer reserves a time slot, but you must confirm the request before the appointment is binding.
Advantages
- More control: You decide which requests you accept
- Pre-qualification: Review the request before confirming
- Flexibility: Suggest alternative times if needed
Recommendation
Start with direct booking for maximum efficiency. Switch to requests if you need more control or the no-show rate is too high.